We consider any type of healthcare information that can be linked to an identifiable person confidential.
Accordingly, all clinical information collected in support of the treatment you receive at New Horizon Healthcare & Sports Injury Clinic will be disclosed only to authorized individuals who require this information to ensure that the best possible care is provided. Designated individuals who reside within a “circle of care” and require access to your clinical information to deliver treatment may include:
Referring, attending or consulting physicians. Family Doctor
Nurses and allied health professionals (i.e. dieticians, physiotherapists, discharge planners)
Technologists in diagnostic departments (i.e. laboratory, radiology, cardiology)
Clerical/administrative staff responsible for capturing, coding, filing, retrieving and otherwise managing medical records
Legal Representatives (i.e. lawyers, paralegals, legal office staff)
New Horizon Healthcare & Sports Injury Clinic uses a combination of physical, procedural and technology-based safeguards which are reviewed regularly to ensure that your health information can be accessed only by authorized persons within this “circle of care”. Your "circle of care" are the representatives named above. If you do not wish your family physician to be apprised of emergency or outpatient treatment you receive at New Horizon Healthcare & Sports Injury Clinic, please notify the clerical staff at the time your visit is registered to ensure details about your visit are not forwarded to your family physician.
Outside the “circle of care,” non-clinical information about your visit (i.e. your name, address and location within the hospital) may be divulged in order to:
Assist visiting family and friends to locate you
Conduct satisfaction surveys which allow us to monitor and improve quality
If you wish to be excluded from satisfaction surveys, please notify the medical office staff at the time your visit is registered to ensure you are not included on mailing lists created for these purposes.
New Horizon Healthcare & Sports Injury Clinic will identify the purposes for which personal information is collected at the time that information is collected. Posters and patient brochures will provide additional information. Personal Information is collected for the purposes of:
Providing medical treatment
Administration and management of the health care system
Research, teaching and statistics
Complying with legal and regulatory requirements
Patient satisfaction surveys
Consent is required for the collection of personal information, and the subsequent use or disclosure of this information.
Personal information is only used for the provision of health care, to which there is either implied or expressed consent by the patient.
All individuals about whom personal information is collected, who do not wish to be included in fundraising initiatives, or patient satisfaction surveys, are required to inform the registration clerk, who will ensure they are excluded.
Anyone not wishing their information to be shared with their Family Physician need simply mention this fact at the time of their registration, and steps are taken to ensure the information is not shared with the Family Physician.
New Horizon Healthcare & Sports Injury Clinic will limit the collection of personal information to that which is necessary for the purposes of providing health care and treatment. Information will be collected by fair and lawful means.
Limiting Use, Disclosure and Retention
Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law.
Personal information will be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.